Call Center Executive

You will be the first person patients speak to when they call the hospital. The job is to answer calls quickly, handle patient requests politely, and make sure each caller is helped properly. You will work on a multi-line phone system at NMC Royal Hospital in Khalifa City.

Job Overview

• Company: NMC Royal Hospital
• Location: Khalifa City, Abu Dhabi
• Job Type: Full-time
• Department: Administration
• Shifts: Rotating, based on department needs

Experience Required

• Minimum 1 year as a contact center agent in a patient-focused setting.
• Experience using a multi-line switchboard system.

Skills Required

• Good telephone manners and a pleasant, clear voice
• Ability to handle several calls at once
• Calm approach with upset or difficult callers
• Good listening and teamwork skills
• Knowledge of call hold, transfer, message, and call back procedures

Key Responsibilities

• Answer incoming patient calls promptly and make outgoing and callback calls on time.
• Book, confirm, cancel, and reschedule appointments, and follow up on no-shows.
• Give information about hospital services and confirm insurance details.
• Transfer calls to the right department or healthcare staff.
• Keep call handling time reasonable while making sure the caller is fully helped.
• Record patient feedback and pass complaints to the right department. Escalate difficult cases when needed.
• Create and update doctors’ calendars and keep doctors’ notes.
• Work toward department KPIs and discuss improvements with your supervisor and head of department.
• Promote the hospital’s services to patients.
• Follow hospital policies on infection control, patient safety, and JCI, and keep patient and staff information confidential.
• Take part in quality improvement activities and in-house training.
• Follow the duty schedule set by your team leader or supervisor, and handle duty changes as per unit protocol.

Good to Know

Applications close on 9 October 2026, so apply soon. If you have worked in a hospital or clinic call center, mention it clearly in your CV.

How to Apply

Click the Apply button on this page to apply through the source.

Disclaimer: This job posting has been sourced by UAEJobNest from a third-party source for informational purposes only. UAEJobNest is not the employer and does not guarantee the accuracy, availability, or current status of this position. Candidates are advised to verify all details directly with the employer or source before applying. UAEJobNest is a free service and does not charge job seekers any fee at any stage of the application process.